Refund policy

Because your satisfaction is at the heart of ELAZUR

At ELAZUR, each creation is carefully handcrafted on the French Riviera. However, if an item doesn't meet your expectations, we are committed to offering you a simple and stress-free solution.

🌿 Return your order
Returns are accepted within 14 days of receiving your order. The bag must be unworn, in its original condition, and with its tag if applicable.

⚠️ Return shipping costs are the responsibility of the customer.

✨ Request a refund
Once your return is received and inspected, we will issue a refund within 5 to 10 business days via your original payment method. You will receive a confirmation email once your refund is processed.

📩 How to proceed?
Send us a message at elazur.handbags@gmail.com with your order number. We’ll guide you through the next steps.